A PERSON LEARNS WHAT THEY EXPERIENCE
If a person experiences warmth,
they learn that they are welcome.
If a person experiences friendliness,
they learn to smile.
If they experience kindness,
they learn to be kind.
If they experience unhurriedness,
they learn they are important.
If they experience thoroughness,
they learn confidence.
If they experience competence,
they learn respect.
If they experience frankness,
they learn trust.
If they experience concern,
they learn appreciation.
And, if they experience all of this,
they learn that a positive attitude is what sells.
--- ANONYMOUS
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